Orders placed before 2PM EST are usually shipped the same day. Our
preferred method of shipment is USPS Priority Mail or US Airmail. If you
require special shipping instructions or want an alternative shipping
method, please contact us, or let us know of your requirement with the
order. We will let you know if you can accommodate your needs. All
shipping and insurance costs are the buyer’s sole responsibility.
Shipping or delivery dates are not guaranteed, but are based upon best
information available at the time and are subject to change without
notice. We will not be held responsible for any costs, damages or fees
relating to parts arriving earlier or later than quoted.
Standard products may be returned for
a full refund within thirty (30) working days from the date of purchase
only after prior consultation with Arturo Duncan. Ordered items may be
returned if not meeting up to your expectations. Refund will be
restricted to the purchase price of the returned item only.
Any information we obtain from
you or about you is protected the best way we can by us for your privacy
and security. No information about you is forwarded or given to third
parties without your written permission and approval. We regard this as
a top priority.
DUNCAN USA. LLC guarantees each
product sold to be free from defects in materials or workmanship and to
operate as advertised for a period of 12 months from the time of its
original purchase. DUNCAN USA, LLC will replace any product at no charge
except for return postage, if the product fails to operate due to
manufacturing defects within the first 12 months. Damage caused by
modification, misuse, shorting and overheating is not covered under this