I am getting an “defective plugin” error message when installing the plugin.

1565 views  March 9, 2019

Note that the current published installer uses .Net4.0 which ships with Win10/11.  So make sure you use an up to date version of Win10/11 and the latest version of the installer.  It is common for the browser to try to download an older cached copy of the installer, so it is a good practice to set the browser to incognito mode. 

If you want to get it working with an older plugin, then follow these instructions: 

You need install or enable .Net2.0.  This comes on Win10 computers but sometimes it is kept disabled, so you need to go to Programs and Features and make sure it is enabled.

Programs and FeaturesTurn on Windows Features

On Older operating systems you may need to install it, you can find the installer under Documents and Downloads or Attachments section for the product you are referring to.

Then run the installer again.


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